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Reputation management on the Internet is an essential part of modern business, especially in the B2C sector. At least a third of potential customers check reviews and online reputation before deciding to purchase services or products. Key aspects of precise and high-quality work with reputation risks include...
Analysis and monitoring Details
- Real-time response. Real-time response to negative feedback with measures to mitigate negative consequences in the presence of contentious issues and/or problematic clients.
- Negative prevention. Details here.
- Creating narratives and/or use cases (sometimes reviews, unboxings, or other types of informational materials or scenarios for reviews).
- Periodic proportional placement of neutral and positive reviews and informational materials. Quantitative metrics of uncontrolled reviews and publications should be considered. Based on this, the need is assessed, and a plan for material preparation is developed.
- Replacing negative content. Replacing negative information and reviews with more relevant materials and placements.
- Removing illegal negative content. Removing false information and defamatory reviews. Identifying and holding accountable the executors and customers of such publications.
- Upon request, and recommended very rarely – placing paid advertisements on major review platforms.
Main Services
Reputation Monitoring
Ongoing control of the information environment. Both automated and manual methods. We conduct continuous monitoring of the following information channels:
- Reviews
- Media Publications
- Social Networks
- Video Platforms
- Mentions Online
Reputation Safety Net
We are the first agency offering preventive measures to protect your online reputation.
- Reputation Content Management and News
- Controlled Negative Publication
- Enhancing Positive Reviews and Materials
- Media Collaboration
Video Reviews Preparation
Independent preparation of reviews in the form of long reads and/or positive video reviews based on the "mystery shopper" concept. Special programs for:
- Construction Companies
- Banks
- Hotels
- Restaurants
- Auto Services
- Manufacturers
Review Posting
We post reviews not only on specialized platforms but also on hundreds of relevant forums and social media groups using the "XRumer" system.
This approach not only improves our client's reputation but also significantly increases brand and web resource mentions, positively affecting marketing.
Marketplace Sellers
We create a positive image "turnkey" for your marketplace store. Main services for marketplace sellers:
- Purchases and unpacking with reviews, including video reviews.
- Enhancing product images through positive reviews.
- Removing compromising and negative content about products.
- Outsourced quality and customer service department for handling critical issues.
Removal of Intimate and Pornographic Content
Life events can lead to different outcomes. We help you remove intimate materials from the Internet.
- Complete removal of intimate or pornographic materials
- Replacing material and/or reducing credibility (photo/video editing)
- Identity mixing (used in complex cases, including for former adult actresses)